Privacy Policy

What information do we collect?

In order to ensure compliance with the EU General Data Protection Regulations Surf Accounts collect information from you, for legitimate business process purposes, when you register on our website, interact with Surf Accounts platform or activate a subscription

When activating a subscription or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, business details and payment information.

We may also require your contact information when you reach out to us for support, contact us with questions, or interact with us on social media platforms.

We collect some information automatically when you visit our website like IP address, log information and device type.
Surf Accounts may use cookies, web beacons and similar technologies to collect information about you when you navigate our website. The information we collect (pages you viewed, links you clicked, browser type) help us to improve user experience. To learn more about the different cookies we use on our website check out our “cookie policy“ page.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience – (your information helps us to better respond to your individual needs)
  • To provide support – (your information helps us to more effectively respond to your customer service requests, support needs, resolving technical support issues, etc.)
  • To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express legitimate purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails – The email address you provide, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  • To advertise – In addition to sending periodic marketing mails we may also deliver targeted advertising to you based on your interests – through our website or third-party platforms.
  • To protect – We may collect your personal data to prevent fraudulent or illegal activities.
  • To analyse and report – We may use your personal information (collected directly from our website or from third party sites) to produce analytics and other reports.
  • How do we protect your personal data?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    How we can share your personal information

    We may share your data

    • With other websites in the Surf Accounts group
    • With Third party websites who assist in website functionality, to market or advertise our products.
    • For legal reasons with third parties–
        1. To prevent fraud, illegal activity or cybersecurity attacks,
        2. With Regulators, government agencies, or other third parties as necessary to protect Surf Accounts platform, protect Surf Accounts customers and help detect/combat fraud. Where necessary, we will notify you regarding this disclosure.

    Do we use cookies?

    Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

    We use cookies to understand and save your preferences for future visits.

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Data Retention Period

    The length of time we retain your personal information depends on your consent to our ongoing business relationship. We will keep the data for as long as we have a legitimate business need to retain it. We maintain data retention policies and we’ll make sure that personal information is deleted after reasonable time or anonymized.

    Third party links

    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    Online Privacy Policy Only

    This privacy policy applies only to information collected from our website visitors and not from our offline visitors.

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

    Contacting Us

    If you have any questions regarding this privacy policy, you may contact us by emailing us at support@surfaccounts.zendesk.com